Return and Refund Policy

Return and Refund Policy

At Haoniya Fashion (Haoniya Trading Company), we want you to love your purchase. If you are not completely satisfied, we are here to help. Please review our return policy below for items purchased directly from our store.

Cancellation and Return Window

You have 30 calendar days from the date you receive your order to request a return. For cancellations, please contact us within 24 hours of placing the order if it has not yet shipped.

Return Eligibility

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached. Items that are damaged, washed, altered, or show signs of wear will not be accepted. We recommend trying on items carefully before removing any tags.

Non-Returnable Items

Some items, such as intimate apparel or final sale items, are not eligible for return. These will be clearly marked on the product page. Please check before purchasing.

How to Initiate a Return

To start a return, please email us at 2796492904@qq.com with your order number and the reason for return. We will provide you with a return authorization number and instructions. You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.

Inspection and Approval

Once we receive your returned item, we will inspect it within 3 business days. We will notify you via email of the approval or rejection of your refund. If approved, we will process the refund to your original payment method.

Refund Timing

Refunds are processed within 5-7 business days after approval. Depending on your payment provider (credit card, PayPal, etc.), it may take additional time for the funds to appear in your account. For PayPal payments, refunds will be sent directly to your PayPal account.

Exchanges

We do not offer direct exchanges. If you need a different size or color, please return your item and place a new order. This ensures faster processing for you.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery. We will provide a prepaid return label and send a replacement or full refund. Include photos of the damage or discrepancy in your email.

Contact Us

If you have any questions about our return policy, please contact our customer support team:

• Email: 2796492904@qq.com
• Phone: 15763045359
• Business address: No. 24, 29th Floor, Building B6, Zhongjian Huafu B, Dayingpo, Daying Road Street, Yunyan District, Guiyang City, Guizhou Province

We aim to respond to all inquiries within 24 hours during regular business days.